Returns & Exchanges

30-Day Return Window

You have 30 calendar days from the date of delivery to start a return or exchange. After 30 days we can't offer a refund, but we'll always do our best to find a fair resolution — just reach out.

What We Accept Back

Items must be unused, in their original packaging, and resellable as new. That means the toy has not been played with, all accessories and inserts are included, and the box is in the condition you'd want to receive yourself. This protects the next family from getting a toy that's been opened and handled.

What We Can't Take Back

For hygiene and safety reasons, opened bath toys cannot be returned unless they arrive damaged or defective. Custom or personalized items are also final-sale.

How to Start a Return

1. Email [email protected] with your order number and a brief reason. We reply within one business day with a return label and instructions.
2. Repack the toy in its original box, attach the prepaid label, and drop it off at any authorized carrier location.
3. Once we receive and inspect the return (typically 2–3 business days), we'll issue the refund to your original payment method.

Refund Timing

Refunds post to your original payment method within 5–10 business days of our warehouse confirming receipt. Bank processing times can vary; if you don't see the refund after 10 business days, please email us with your order number.

Exchanges

If you'd like a different product, fastest path is to start a return for a refund and place a new order. We'll waive return shipping in that case — just mention "exchange" in your email.

Defective or Damaged Items

Got a toy that doesn't work or arrived broken? Skip the return shipping — email us a photo and your order number, and we'll send a free replacement immediately.

Questions?

Email [email protected] any time or use the contact form. We're a small team and we read every message.

Last updated: September 2026.