The questions we get most often, answered straight. If yours isn't here, the contact form goes straight to a real human on our team.
What safety standards do your toys meet?
Every SKU carries CPC documentation and ASTM F963, CPSIA, EN71 and (where applicable) FCC compliance. Certificates are available on request — just email [email protected].
What's the right age range for a specific toy?
Age ranges are printed on the product page and on the box. They reflect our internal safety review, not marketing optimism — please follow them. If a toy is marked 3+, it's not safe for a 2-year-old regardless of how smart your child is.
What are your toys made of?
Mostly ABS plastic (BPA-free, phthalate-free) and sustainably-sourced wood for the activity cubes. Paints are water-based and non-toxic. Specific material callouts are on each product page.
How long is the warranty?
Every Afuafu toy carries a 12-month warranty against manufacturing defects. If something fails under normal use within that window, we'll replace it free — just email a photo to support.
How fast will my order arrive?
Standard U.S. ground is 3–7 business days after we ship (1–2 business days to pack). Free over $35; flat $5.95 below. See the full shipping policy.
Do you ship outside the U.S.?
At this time, orders placed on the retailer page cover the U.S. and U.S. territories. For international orders, please contact us directly.
Can I return a toy my kid opened?
Unused toys in original packaging — yes, within 30 days. Opened bath items can't be returned for hygiene reasons. Defective items are always covered — see returns.
My toy stopped working — is it the batteries?
Often yes. Most electronic toys ship with demo batteries that last a few weeks. Replace with fresh alkaline or NiMH rechargeables of the type noted on the battery compartment. Slide the on-off switch to OFF when not in use to extend battery life.
Do you sell wholesale or to retail buyers?
Yes — please email [email protected] with your store, location and category interests, and we'll send a line sheet.
Do I need to register my toy?
No registration is required for warranty coverage — your order number (from your email receipt) is sufficient. We may offer voluntary registration for recall notifications in the future.
How do I report a copycat listing?
Email [email protected] with the listing URL, screenshots and a brief description. We protect every SKU we design.
Use the contact form or email [email protected]. Real person, real answer, one business day.
Last updated: September 2026.
